Imagine the following scenario……

A patient presents to the ER for abdominal pain. You run tests: blood, urine, ultrasound. You diagnose cholecystitis. You then verbally explain this diagnosis to him. You tell him that he will need emergency surgery. He looks at you, dumbfounded. He never expected this. He thought he had food poisoning but is now on his way to surgery? He quietly pretends that he understands. He really does not know where his gallbladder is located, let alone what it does. He does not even know what questions he should ask. Sensing this, you grab a paper towel and sketch out a crude image of his anatomy. Although you’d like to stay longer to make sure he understands everything, you feel the pressure of a waiting room full of patients. You rush out, knowing that although you expertly diagnosed his condition, you could have communicated better.

Now imagine that same patient, but this time, you use Diagnosketch. You verbally AND visually explain to him where his gallbladder is in relation to the other organs in his abdomen. You show him what a gallstone looks like and explain how it blocked his biliary tract. You show him how this caused his abdominal pain and eventually, his infection. He asks you pertinent questions and you give immediate answers. You have a two-way dialogue. In just a few minutes, you have relieved his fears and increased his medical knowledge. You know that you communicated in a way that he understands. When you walk out of the room, you feel confident in your skills both as a master clinician, but just as importantly, as a master communicator.

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